Refund policy

We offer a 30-day return policy, which means you can apply for a return within 30 days of receiving the item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to present a receipt or proof of purchase.

To initiate a return, you may contact us at bella566888@gmail. com. Please note that returned items should be sent to the following address: [INSERT RETURN ADDRESS]

If we accept your return, we will send you a return shipping label, as well as instructions on how and where to send your package. We do not accept items returned directly without a prior return request.

If you have any questions about returns, please feel free to contact us at bella566888@gmail.com at any time.

Damage and Issues
Please inspect the items in your order upon delivery. If any item is defective, damaged, or incorrect, please contact us immediately so that we can assess and rectify the issue.
Exceptions / Non-Returnable Items
Certain types of goods are not eligible for return, such as perishable items (e. g., food, flowers or plants), custom-made products (e. g., special-order or personalized goods), and personal care products (e. g., beauty items). We also do not accept returns of products that are hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please contact us.

We sincerely apologize, but we do not accept returns for promotional items or gift cards.
Exchange
The fastest way to ensure you get what you want is to return the item and place a new order once your return has been accepted.
EU 14-day cooling-off period
Notwithstanding the foregoing, if the goods are delivered to the European Union, you have the right to cancel your order or return the goods within 14 days without giving any reason. As mentioned above, your goods must be in the same condition as when you received them, unworn or unused, with tags attached, and in their original packaging. You will also need to provide a receipt or proof of purchase.
Refund
We will notify you once we have received and inspected your returned item, and let you know whether the refund is approved. If approved, the refund will be processed to your original payment method within 10 working days. Please keep in mind that it may also take some time for your bank or credit card company to process and post the refund.
If you still have not received the refund 15 working days after we approve your return, please contact us at bella566888@gmail. com.